PicoTally is published by Pico Apps LLC. This page explains how to delete individual records, how to delete your whole account, what is removed, and what is kept.
Deleting your account is permanent and cannot be undone. Your invoices, quotes, expenses and customer records are your business records — export or save anything you may need before you start.
1. Delete individual records, and keep your account
You do not have to delete your account to remove data. Anything you have entered can be deleted individually from inside the app, at any time, and the deletion syncs to our servers:
- Invoices and quotes — open the job, then … → Delete
- Customers — open the customer, then Delete. Their name, email, phone and address go with them.
- Expenses and receipt images — open the expense, then Delete
- Projects, job notes and voice memos — delete from the job they belong to
Deleting a record removes it from your device and from our database. It is not recoverable, so export anything you may need first.
If you would rather we removed specific data for you, email support@picotally.com from the address on your account and tell us what to remove. We action these within 30 days, usually within a few business days.
2. Delete your account from inside the app
This is the fastest route and completes in seconds. It works the same way in the phone apps and in the web app at app.picotally.com.
- Open PicoTally and sign in.
- Go to Settings → Account.
- Tap Delete Account.
- Confirm when prompted.
Use this route rather than simply uninstalling the app. Uninstalling removes the app but, on iOS, leaves keychain entries behind until the device is wiped. The in-app flow clears them.
3. Delete your account without the app
If you have already uninstalled PicoTally, or cannot sign in, email us and we will delete the account for you.
- Email support@picotally.com from the email address on the account.
- Use the subject line “Delete my account”.
- We reply to confirm the request came from you, then delete the account.
Requests are actioned within 30 days, and usually within a few business days. We ask that the request come from the account’s own email address so that nobody else can delete your records.
4. What is deleted with your account
Everything tied to your user ID is removed from our database:
- Invoices, quotes, and the documents generated from them
- Expenses and receipt images
- Customers and their names, emails, phone numbers and addresses
- Jobs, project notes, and voice memos
- Uploaded logos and photos
- Your business profile, settings and document templates
- Your subscription and payment status records
- Your authentication record — the account itself
The same flow also clears your device: the encrypted local database is wiped, its encryption key is removed from the iOS Keychain / Android Keystore, and any saved sign-in credentials are cleared.
5. What is kept, and for how long
| What | Why | How long |
|---|---|---|
| Encrypted database backups | Infrastructure recovery only. We do not access backups except to recover from a failure. | Up to 7 days, then rotated out and unrecoverable |
| Payment webhook audit logs | Fraud detection and financial record-keeping. These hold transaction metadata only — amount, currency, status. No card numbers and no personal account information. | Retained as business records |
Nothing else is retained. We do not keep a shadow copy of your business data, and we do not sell or transfer your data to advertisers or data brokers.
6. Cancel your subscription separately
Deleting your account does not cancel an active subscription. Subscriptions are billed by whichever store or processor you signed up through, and only that provider can cancel them. Cancel before deleting your account:
- Google Play — Play Store → profile → Payments and subscriptions → Subscriptions
- Apple — Settings → [your name] → Subscriptions on your iPhone or iPad
- Card payment on the web — in PicoTally, Settings → Account → Manage Subscription opens your Stripe billing portal, where you can cancel. If you cannot sign in, email support@picotally.com and we will send you a billing portal link
7. Questions
If anything here is unclear, or you want to check what data we hold before deciding, email support@picotally.com.
See also our Privacy Policy and Terms of Service.