If you’ve run into a bug, have a question about how PicoTally works, or want to suggest a feature, get in touch with us directly:
Common questions
- Which devices does PicoTally run on?iPhone and iPad from the App Store, Android from Google Play, and any modern desktop browser at app.picotally.com. It is one account: sign in anywhere and your books are the same everywhere.
- Is there a free plan?No. PicoTally is Pro ($9.99 a month) or Pro Max ($19.99 a month), and new customers get the first month free on either. You need a payment method to start. Cancel before the month ends and you pay nothing.
- I subscribed on my phone. Can I use the desktop version?Yes. Sign in at app.picotally.com with the same email and your subscription comes with you. Do not subscribe again on the web, or you would be paying twice for one account.
- How do I pay on the desktop?Click Start free at app.picotally.com and enter a card. Stripe holds the card; the first charge is on day 30 unless you cancel first.
- How do I cancel?Cancel from wherever you started. Subscribed on iPhone: Settings → [your name] → Subscriptions. Subscribed on Android: Play Store → profile → Payments and subscriptions → Subscriptions. Subscribed on the web: in PicoTally go to Settings → Account → Manage Subscription, which opens your billing portal. Your paid features stay on until the end of the current period.
- How do I get a refund?Apple handles refunds for iPhone subscriptions at reportaproblem.apple.com. Google handles Android refunds under the Google Play refund policy. If you subscribed on the web, email us.
- I want to restore a previous purchase on a new device.Settings → Account → Restore Purchases. This applies to subscriptions bought through Apple or Google. A web subscription is tied to your account and needs no restoring.
- I’m not receiving the sign-up confirmation email.It is a link, not a code. Check your spam folder. If nothing arrives after 5 minutes, the address may already have an account: try Sign in, or Forgot password. Otherwise email us and we’ll sort it out.
- “Hey Pico” isn’t responding.The real-time voice assistant is part of Pro Max and needs microphone permission and an internet connection. The hands-free wake word works in the phone apps; on the desktop, tap Pico to start talking. Pro Max includes 120 minutes of voice conversation a month, and 15 minutes during the free month; when that runs out, typed chat still works.
- My receipts aren’t scanning correctly.Make sure the receipt is well-lit, flat, and the entire receipt is in frame. If a specific receipt fails repeatedly, attach a photo to your support email and we’ll investigate.
- Does it work without signal?On the phone, yes: invoices, receipts and expenses save on the device and sync when you are back in coverage. The web app needs an internet connection.
- How do I export my data?Settings → Data & privacy exports jobs, expenses, clients and payments as CSV. The tax-time report exports as Excel or PDF, and any invoice or quote as PDF. It is your data; take it whenever you like.
- Will it do my taxes?No. It keeps every expense categorized and sorted for tax time, and gives you one clean report for yourself or your accountant. It does not file for you and it does not give tax advice.
- How do I delete my account?Settings → Account → Delete Account, in the phone apps or the web app. It removes your data from your device and our servers within seconds. Cancel any subscription first, since deleting the account does not cancel it. Full details on the Delete your account page.
Reporting a security issue
If you’ve found a security vulnerability, please email support@picotally.com with the subject line “Security” so we can prioritise it. We treat security reports confidentially and aim to acknowledge within 24 hours.